![]() ![]() Do not refuse the shipment unless you call us for an approval. The pallet will be shrink wrapped in plastic. ![]() Your signature indicates that everything arrived intact. There is no action we can take with the shipping company if you do not note the damage before signing. If you notice any torn or damaged boxes, please note on the shipment receipt “visual damage” before you sign for the order. When your pool arrives, inspect the packaging before signing or opening. Failure to comply with the shipping agreement could result in you not receiving replacement parts or missing boxes at Pool Nation’s expense. It is very important to follow the instructions in this agreement completely. Special care is required to ensure your package arrives complete and that any replacement items can be sent. Receiving a freight delivery is very different than a regular package in the mail.If you decide to cancel your Pool Order after it has been shipped or refuse the package upon delivery, the pool will be returned and a 30% cancelation fee will be charged and deducted from your refund.Please note, you will need a truck, van or larger SUV to haul the items home. We can help make other arrangements for you to pick up your order at a terminal. If you think the freight company will have difficulty delivering to your house, let us know when you place your order. No freight carriers will deliver to Dirt or Gravel Roads/ Down Driveways/ Dead End Streets. There are some cases where the freight company cannot deliver to your residence.Does your city/township require a permit to build a swimming pool? Please let us know at the time you order if you need us to hold your order while you complete the necessary steps your city requires.Some important considerations when purchasing a swimming pool: If you live in the states of WA, OR, CA, AZ or LA there is an additional shipping fee that is calculated at checkout. If buying the heater without a pool package, additional shipping charges apply. You can do this before purchasing.Īll Pool Heaters ship for free with a pool package order. ![]() Please enter your address on the cart page for an accurate shipping calculation. Pool Heaters have a freight plus Lift Gate fee applied at checkout. The driver will use the lift to place the pallet on the ground curbside. This will make receiving the shipment much easier for you. Your Pool Package will arrive on a special truck with a hydraulic lift. You will see this additional charge of $49.99 at Checkout. Lift Gate Service is required for Swimming Pool purchases. The freight carrier will call you to schedule a delivery date and time window for delivery. You will receive an email when your package ships out that will include the tracking number and carrier information. Delays in signing the agreement will result in a delayed order.įreight orders typically ship within about 5-12 business days depending on the time of year. See Shipping Agreement info below.Īll orders that include a Pool and/or Heater or a Connect-a-Deck MUST sign the shipping agreement before your order is processed. ![]() You must read and sign the document before your order is finalized. *IMPORTANT* - After placing your order, you will receive our Shipping Agreement via email. ![]()
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